Scheduled Reports Installation and Configuration
Configure the Scheduled Reports Monitoring Service
The Scheduled Reports Monitoring Service has numerous functions. Its main objective is to send notifications to a Customer Interaction Center (CIC) server when a Scheduled Report is ready to run.
The Schedule Reports Monitoring Service functions include:
Maintaining internal listing of active Scheduled Reports across all CIC servers.
Connecting to multiple CIC Data Repositories by the Database Connection String stored on each CIC server.
Polling Scheduled Reports database for changes to internal listing of scheduled reports.
Sending notification to CIC server to run a Scheduled Report configuration.
Note:The monitoring service is integral to the Scheduled Reports Client application. Without this service, Scheduled Reports cannot run.