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Configure the Scheduled Reports Monitoring Service

The Scheduled Reports Monitoring Service has numerous functions. Its main objective is to send notifications to a Customer Interaction Center (CIC) server when a Scheduled Report is ready to run.

The Schedule Reports Monitoring Service functions include:

  • Maintaining internal listing of active Scheduled Reports across all CIC servers.

  • Connecting to multiple CIC Data Repositories by the Database Connection String stored on each CIC server.

  • Polling Scheduled Reports database for changes to internal listing of scheduled reports.

  • Sending notification to CIC server to run a Scheduled Report configuration.

Note:The monitoring service is integral to the Scheduled Reports Client application. Without this service, Scheduled Reports cannot run.