IC Database Server

Complete the database requirements to configure the IC database by running IC Setup Assistant as part of a new CIC installation. These tables are preceded by SR_* in the IC Database, where * is the name of the table.

Refer to "Database Server" in the PureConnect Installation and Configuration Guide for comprehensive requirement information.

The Database Server topic discusses the databases supported in CIC and provides database server requirements, planning, installation, and maintenance issues, including:

• IC database configuration

• IC database configuration options

• Reporting tables

• Interaction Recorder tables

• Interaction Tracker tables

• Interaction Optimizer tables

• Interaction Feedback tables

• Interaction Process Automation tables

• SQL Server

• Oracle

• Data retention

• Required database information