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Installing the CIC integration with Siebel

The integration must be installed on the Siebel server that is running the Siebel Communication Session Manager. This component loads the integration (also known as the CTI driver).

To install the integration on the Siebel server:

  1. If you have not done so already:

    1. Download the CIC 2018 R1 or later .iso file from the Interactive Intelligence Product Information site at https://my.inin.com/products/Pages/Downloads.aspx.

    2. Copy the .iso file to a file server (non-IC server) with a high bandwidth connection to the server(s) on which you will be running the CIC installs.

    3. Mount the .iso file and share the contents to make them accessible to the server(s) on which you will be running the CIC installs.

  2. Navigate to the \Installs\Integrations directory on the file server.

  3. Copy the CIC Integration with Siebel .msi file, for example, SiebelIntegration_2018_R1.msi, to the server on which you plan to run this install and double-click to launch it.

    The Welcome dialog box appears.

  4. Click Next.

    The Custom Setup dialog box appears.

  5. By default, the installation chooses C:\Program Files\Interactive Intelligence\Siebel folder as the installation location. You can optionally click Browse to change the installation folder.

  6. Click Next.

    The Ready to install IC Integration with Siebel dialog box appears.

    Note: Based on the specified version, IceLib SDK installs itself automatically.

  7. If the CIC Integration is the first Genesys product installed on the server, the Logging File Path dialog box appears. This dialog box allows you to specify the folder for the integration logging. It is preferred to write logging data to any disk that is not running the OS. For example the D or E drive.

  8. Click Install.

    The CIC Integration with Siebel displays a status bar and messages as the installation progresses. When finished, the Completed the CIC Integration with Siebel Setup Wizard dialog box appears.

  9. Click Finish.

  10. If prompted, restart the server to complete the installation process.

 

Note: If you are running Windows Server 2016 or higher, you might receive the following error message: “Failed on sending request or failed on processing request in server <server name>”.

If you receive this message, you must manually copy the integration files from the installation directory (for example, c:\Program Files (x86)\Interactive Intelligence\Siebel) to the Siebel Server’s bin directory at <drive>:\sbaXX\siebsrvr\BIN (where XX is the version of your Siebel install).

Genesys is working on a solution to this issue, but if you update CIC in the meantime, you must manually copy the updated integration files to the bin directory with each new update.