Show Hide

 

Feedback

  • Contents
 

Call control settings

Protocols Affected devices, products, and entities Call control settings

Session Initiation Protocol (SIP)

  • IP telephones

  • Softphones

  • VoIP gateways, including Interaction Edge and Interaction Gateway

  • Interaction SIP Bridge

  • Interaction SIP Proxy

  • Managed IP Phones in Interaction Administrator

  • Lines in Interaction Administrator

  • Transport protocol TCP, UDP, or TLS (over TCP)

  • Use QoS

  • QoS DSCP

  • Transport layer protocol (TCP, UDP) port number for the SIP protocol:

  • SIP (Customer Interaction Center default value for <Stations-TCP> and <Stations-UDP>: 8060)

  • SIP through TLS over TCP (Customer Interaction Center default value for <Stations-TLS>: 8061)

    Note:

    If you create a new SIP line in Interaction Administrator for Interaction SIP Bridge workstations, you must specify a different port number from 8060/8061.You must also configure the new port number value in both Interaction SIP Bridge and the IP telephone.

  • SIP timers

  • T1

  • T2

  • TCPConnect (timeout)

  • Retransmissions:

  • MaxPacketRetry

  • MaxInviteRetry

  • RetryOnRespondCode

  • Security features:

  • EnableMutualTLS

  • TLSCipherSuites