SMS Setup and Licensing

Customer Interaction Center includes SMS features by default. You do not need to install SMS features separately. To use them, make sure your server license provides SMS services by checking for I3_FEATURE_SMS in Interaction Administrator License Management as well as I3_FEATURE_WEB_SERVICES to allow for inbound SMS routing as a chat. Customers with an Intermediate Server license will need to upgrade to the Advanced Server license which contains this feature.

You must also:

• Contract with an SMS broker to route SMS messages to and from your CIC server.

• Use HTTP or HTTPS to connect with your chosen SMS broker.