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Customer Approval Requirements

WhatsApp approves WABA in two-step process. You don't have to complete the steps in the same order as they appear. But both have to be completed before WhatsApp considers the WABA.

Approve Genesys message on behalf of the customer

Genesys must be approved by the customer as the WhatsApp business service provider (BSP). WhatsApp will not approve the WABA without this approval.

Genesys must be approved as a WhatsApp business service provider (BSP) before WhatsApp approve the WABA.

  • An approval message is sent to the customer's Facebook Business Manager after the WABA is created. One of the customer's Facebook admins must check the notifications for this message and approve the "Message on behalf of" notification.

  • As soon as the customer approves the notification, Genesys can now find out if the brand has already been approved by Facebook Business Manager. If so, the next step can be omitted.

Facebook Business Manager Verification

The customer must verify the Facebook Business Manager, if it has not already done. To verify, do the following:

  1. In the Facebook Business Manager page.

  2. Click Business Settings tab.

  3. Click Security Center and the click Start Verification.

Note: Provide information about the customer business and attach documents as prompted. If you are not sure about the types of documents that Facebook accepts, view Facebook's document guide.