- Contents
Social Media Technical Reference
Licensing
Facebook and Twitter require these licenses:
License |
Description |
I3_FEATURE_SOCIAL_MEDIA |
This CIC server feature license enables the Facebook and Twitter social media feature on the server. |
I3_ACCESS_ACD_SOCIAL_MEDIA |
This license, assigned to users and/or stations, enables agents to receive Facebook and Twitter ACD-routed social conversation interactions. |
WhatsApp requires these licenses:
License |
Description |
I3_FEATURE_WHATSAPP_SOCIAL_MEDIA |
This CIC server feature license enables the WhatsApp feature on the server. |
I3_ACCESS_ACD_WHATSAPP |
This license, assigned to users and/or stations, enables agents to receive WhatsApp ACD-routed social conversation interactions. |
For more information about licenses in general, see the PureConnect Licensing Technical Reference.
For more information about required configuration settings, see User and Workgroup Configuration in the Interaction Administrator Help.
Note: Loading a new license does not require a restart of the server. Updates are made dynamically.