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Configure supervisor rights to activate and deactivate agents

From the iPad Change Activations modal, supervisors can activate and deactivate agents if granted the following rights:

  • View rights to the agent workgroups so that they appear in the list of queue activations.

  • View rights to activated status or activate self/others for at least one member workgroup so that the supervisor can see activation statuses.

  • Activate self/others is required to enable a supervisor to activate and deactivate agents.