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Enable agent queue viewing

From the iPad Agent Details modal, supervisors can view a selected agent's user queue if the User Queue view right is enabled for that agent.

All interaction types are shown in the user queue, but the supervisor user can only take call control actions on call interactions.

The iPad view shows queue interactions in rows, using interaction attributes which correspond to queue columns in other client applications. The queue and interaction detail views are configured by the following Queue Column Rights:

  • Name

  • Number

  • Details

  • Duration

  • State

  • Queue

  • Interaction Id

The call control buttons do not appear on a supervisor's iPad unless they have the appropriate security rights.