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Add Voices and Languages for SAPI

You can write custom applications for multiple voices and languages by creating a voice name parameter for each voice and modifying the handler to use these SAPI voice name parameters.

If you downloaded and installed Microsoft Speech Runtime Platform on the CIC server and want to add voices that it provides, define the voices in Interaction Administrator and reference the Registry location where the tokens are. The base Registry path for the Microsoft Speech Runtime Platform voices is as follows:

    HKEY_LOCAL_MACHINE
     \SOFTWARE
      \Wow6432Node
       \Microsoft
        \Speech Server
         \v11.0
          \Voices
           \Tokens
  

The Text To Speech tab in the System Configuration dialog box in Interaction Administrator allows you to add multiple voices and languages. You can add an unlimited number of voices; however, you can associate each language to only one voice. Voice configuration settings on this tab override the voice configuration settings in the Windows Speech applet.

After defining the voice, you can pass the voice name parameter (for example, “Jane English”) to the TTS-defined tool.

To add a voice for a language

  1. Log on to Interaction Administrator with administrator credentials.

  2. In the navigation pane, click the System Configuration container.

  3. In the right pane, double-click Configuration. The System Configuration dialog box appears.

  4. Click the Text To Speech tab.

  5. On the Text to Speech tab, click Add. The Add Voice dialog box appears.

  6. In the Name box, type the name to assign to the voice.

  7. In the Registry box, type the registry path to the voice token.

  8. In the Language list box, click the language in which the voice is spoken.

  9. Click OK. The voice appears in the Voices section of the Text to Speech tab.

  10.  In the Volume Control box, type or select the volume level for the voice. 100 is the default value and the maximum value.

  11. Click OK.

For more information about these options, see the Interaction Administrator Help at https://help.genesys.com/cic/mergedProjects/wh_ia/desktop/interaction_administrator_help.htm.