Interaction Text to Speech

Interaction Text to Speech is a native TTS engine within Interaction Media Server. Interaction Text to Speech is in continuous development to comply with the following standards:

• Speech Synthesizer Markup Language (SSML) v1.1 at https://www.w3.org/TR/speech-synthesis/

• Pronunciation Lexicon Specification (PLS) Version 1.0 at https://www.w3.org/TR/pronunciation-lexicon/

Benefits of Interaction Text to Speech

• Simpler deployment than a third-party TTS solution through SAPI or MRCP

• No extra hardware or software requirements for the CIC server or Interaction Media Server

• Simplification of selection rules – Interaction Text to Speech uses only Media Server selection rules. TTS solutions based on MRCP require both Media Server selection rules and MRCP selection rules in Interaction Administrator.

For more information about Media Server selection rules, see the following:

• Interaction Media Server Technical Reference at https://help.genesys.com/cic/mergedProjects/wh_tr/desktop/pdfs/media_server_tr.pdf

• Interaction Administrator Help at https://help.genesys.com/cic/mergedProjects/wh_ia/desktop/interaction_administrator_help.htm.

• Less audio and signaling traffic on the network than a third-party TTS solution