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Customer Interaction Center third-party Unified Messaging

Customer Interaction Center supports third-party solutions for Unified Messaging, such as Microsoft Exchange Server 2007 and Microsoft Exchange Server 2010. Unified Messaging centralizes a variety of communications such as voicemail, fax, and e-mail using a single repository and delivers those communications to users.

The Unified Messaging Technical Reference provides information and procedures for integrating Customer Interaction Center with a Unified Messaging solution.