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VoiceXML Technical Reference
1xN Architecture
The PureConnect VoiceXML feature consists of two main components:
- VoiceXML Host Server (which runs on the CIC Server)
- VoiceXML Interpreter Server(s)
Each VoiceXML Interpreter Server can only be connected to one CIC server at a time, but more than one VoiceXML Interpreter Server can be associated with any given CIC server. As more traffic is routed through the VoiceXML Interpreters, more VoiceXML Interpreters can be brought online and used. Bringing more Interpreters online does not automatically increase the number of VoiceXML licenses in use. In fact, the number of licenses in use is independent of the number of VoiceXML Interpreters in use. Instead, bringing more interpreters online just brings more processing power to bear in servicing VoiceXML document requests.
Sizing
Assume that each server can support up to 500 sessions. Genesys recommends N+1 VoiceXML servers.