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Web Portal Marquee Installation and Configuration Guide
Interaction Web Portal requirements
This section describes the software requirements for Interaction Web Portal.
Web server
Refer to CIC System Software Requirements for the latest Web server requirements.
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Microsoft IIS 10
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Microsoft IIS 8.5
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IIS Media Services (See Download and install IIS Media Services)
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Lightweight Directory Services (LDS) Role
Microsoft .NET Framework
Refer to CIC System Software Requirements for the latest Microsoft .NET Framework requirements.
Web browsers
Refer to CIC System Software Requirements for the latest Web browser requirements.
Web browser plug-in
- Silverlight 5 (http://go.microsoft.com/fwlink/?linkid=149156)
Microsoft does not support Silverlight on Windows Server 2019 and later.
Server components
Note: Running Off Host Session Manager (OSSM) on Interaction Web Portal or Marquee servers is not supported.
- CIC 2015 R1 or later
- Optional: Interaction Recorder for call recording access. For information on installing and configuring Interaction Recorder, see the Interaction Recorder Technical Reference located in the PureConnect Documentation Library.
- Optional: Interaction Scheduled Reports for reporting access. For information on installing and configuring Interaction Scheduled Reports, see the Appendix D: Configure Scheduled Reports for IWP and the CIC Scheduled Reports Installation and Configuration Guide in the PureConnect Documentation Library.
TCP ports
To ensure proper access to all IWP features, configure TCP ports in your firewall. The ports allow the IWP web server to communicate to the database and the CIC server.For more information, see Appendix B: Set up TCP Ports for Interaction Web Portal.
Desktop Experience feature on Windows Server 2016 and Windows Server 2019
You must choose Windows Server (Server with Desktop Experience) when you install Windows Server 2016 and 2019. You cannot install Server with Desktop Experience after installation.