- Contents
Interaction Web Tools Technical Reference
Idle/Timeout Parameters
These parameters control whether a chat times out and disconnects after a configurable amount of time. A chat can time out after the chat software running in the visitor's browser stops polling. Or a chat can time out after a visitor stops typing, even if the visitor's browser continues to poll.
After a configurable amount of time, a warning is displayed. After a second, separately configurable amount of time, another message is displayed, indicating the chat is being disconnected. As this second message is displayed, the chat is disconnected.
Note:
WPB
or WP
indicates whether the parameter is used by the
Web Processor Bridge or the Web Processor.
Note:
The
idle timeout and disconnect parameters documented here are global settings.
To configure these settings for individual workgroups—for example, with
localized warning or disconnect messages—create custom handlers, as discussed
in the PureConnect Customer Care KB article at https://genesyspartner.force.com/customercare/kA01T000000kHkU?name=How-to-customise-web-chat-idle-warning-and-idle-disconnect-messages-per-workgroup.
| Idle/Timeout Parameter | Description | WPB or WP | Available |
|---|---|---|---|
|
EnableIdleTimeout |
0 = Disable timeout.(Default value) 1 = Enable timeout. |
WP |
4.0 GA to present |
|
IdleDisconnectMessage |
Specifies the message sent to all parties after the chat is disconnected due to idleness. You can customize this default message: "%1 has been disconnected from chat since being idle for %4." %1 = Visitor name %2 = Idle Time %3 = Grace time %4 = Idle Time + Grace Time All time displays are localized so they appear in the manner in which the Visitor is accustomed to seeing them. |
WP |
4.0 GA to present |
|
IdleWarningMessage |
Specifies the warning message sent to all parties after the visitor is idle for the time defined in PartyIdleTime. You can customize this default message: "%1 has been idle for %2. The party has to type something within next %3 to remain active in chat." %1 = Visitor name %2 = Idle Time %3 = Grace time %4 = Idle Time + Grace Time Curly brackets, {}, are not used. All time displays are localized so they appear in the manner in which the Visitor is accustomed to seeing them. Note: You can set custom attributes for the Settings: SMS Web Services Parameter which override IdleWarningMessage, PartyIdleGraceTime, and PartyIdleTime parameters values. For more information, see Set Web Services Parameters to Disconnect Chats in the Short Message Services Technical Reference. |
WP |
4.0 GA to present |
|
PartyIdleGraceTime |
Set the maximum number of seconds the web user can remain idle after the warning message is sent. Default = 120 seconds |
WP |
4.0 GA to present |
|
PartyIdleTime |
Set the time (in seconds) the visitor can be idle before the warning is displayed. Default = 300 seconds |
WP |
4.0 GA to present |