Web Processor Parameters

Messages

AgentConnectedMsg

Sets the default message that appears in the chat dialog when an agent joins a chat. The message text also gets set in the SystemIVRUserQueueInteraction and AcdProcessEventInteraction handlers within the Set Attribute tool. If both the AgentConnectMsg and Interaction Web Tools parameters are defined, the Interaction Web Tools parameter is used.

Preset to: "%1 has joined the conversation."

Agent name replaces the %1 delimiter.

If this parameter is not set, the text in the Set Attribute tool is used.

Note:
Multilingual support is provided when setting this text in the Set Attribute tool of the Interaction Web Tools handlers.

4.0 GA to present

AgentDisconnectedMsg

Sets the default message that appears in the chat dialog when an agent leaves a chat.

Preset to: "%1 has left the conversation."

Agent name replaces the %1 delimiter.

4.0 GA to present

HoldMsg

Preset to: “%1 has put the conversation on hold.”

Agent name replaces the %1 delimiter.

4.0 GA to present

VisitorConnectedMsg

Sets the default message that appears in the chat dialog when a visitor joins a chat.

Preset to: "%1 has joined the conversation."

Visitor name replaces the %1 delimiter.

A visitor to the website who has not registered would appear as the name they entered. Names appear for registered visitors. For example, if registered user was William Smith, you would see "William Smith has joined the conversation." To change the preset value, right-click the parameter name and select Properties. You see the Parameter Configuration dialog where you can enter a new parameter value.

If this parameter is not set, the text in the Set Attribute tool is used.

4.0 GA to present

VisitorDisconnectedMsg

Sets the default message that appears in the chat dialog when a visitor leaves a chat.

Preset to: "%1 has joined the conversation."

Visitor name replaces the %1 delimiter.

A visitor to the website who has not registered would appear the name they entered. Names appear for registered visitors. To change the preset value, right-click the parameter name and select Properties. You see the Parameter Configuration dialog where you can enter a new parameter value.

If this parameter is not set, the text in the Set Attribute tool is used.

4.0 GA to present

Other Parameters

PerformCleanRestart

During a subsystem restart of WebProcessor on the primary CIC server, WebProcessor connects to existing chats and callbacks. The interactions remain available.

If you want to clean up (disconnect) all the existing chats and callbacks during a WebProcessor restart, set this parameter to 1.

4.0 SU 3 to present

SystemName

Identifies the server name displayed as a prefix for server messages. Preset to: CIC. For example, if you changed CIC to WebAdmin you would see "WebAdmin: JohnS has joined the conversation."

4.0 GA to present