Configuring and using WFM Real-Time Adherence

For information about configuring and using WFM Real-Time adherence, see the following:

• Switching from Historical to Real-Time Adherence

• Step 1: Creating a plug-in

• Step 2: Configuring the plug-in to work with a CIC server

• Background information for the third-party WFM software vendors

• Step 3: Verifying or changing status key mappings

• Step 4: Save your plug-in configuration

• Using the Configuration Import Utility

• Starting, stopping, and restarting the RTA service