Settings for Aspect

Aspect requires specific settings. If you have any On Call statuses, set them to status code 13.

Setting	Value	Controlled by RTA service	Use RTA config tool to define	Not used
UserStatusCodeConversion	True
Sign In	1	X
Sign Out	2	X
Available	11		X
Unavailable	12		X
Inbound Line 1 (Inbound ACD Call)	13	X
Inbound Line 2 (Inbound Non-ACD Call)	14	X
Outbound Line 1 (Outbound ACD Call)	15	X
Outbound Line 2 (Outbound Non-ACD Call)	16	X
Hold	17			X
Internal Call	18			X
After Call Work	19		X
Conference	20		X
Supervisor	21			X
Working Off-Line	22		X
User-defined 1	23		X
User-defined 2	24		X
User-defined 3	25		X
User-defined 4	26		X
User-defined 5	27		X
User-defined 6	28		X