Fax installation and configuration on the CIC server

The following fax components are automatically installed on the CIC server as part of the CIC server installation:

• Fax server subsystem - processes faxes from client workstations and standalone fax machines

• Fax printer driver - renders fax cover pages on the CIC server. The printer spooler service must be running on the CIC server to install the fax printer driver.

• Interaction Fax - enables users to receive, view, send, and monitor faxes easily from client workstations. Interaction Fax on the CIC server is useful for debugging.

Additional configuration in Interaction Administrator is needed:

• If your implementation includes stand-alone fax machines

• If you wish to change default fax configuration settings or create fax groups.