Contents

Portal Features

A Master Administrator or Organization Administrator can assign features to a user in Interaction Web Portal. A user must have the feature assigned before they can access the associated portlet.

The following table describes the available features and the type of license that is consumed when a feature is accessed. The features that are available to a user also depend on that user's role.

Feature	Allows the User to...	License Usage
Recordings	Access the Recordings portlet and the Recording Viewer.	Agent
Monitoring	Monitor live phone calls in the Call Monitoring portlet.	Enterprise
Reports	Access historical reports in the Historical Reports portlet.	Enterprise
Statistics	Access the statistics dashboard and service-level indicator in the Interaction Statistics portlet.	Enterprise