Request a Recording in an Email

When monitoring a call, you can request an email with a recording of the current call. You can also request recordings of all calls from that point forward.  

1. While monitoring a call, click Email Recording.

2. The Email Recording dialog box appears.

3. Enter your email address.

4. Do one of the following:

   • Select Current to request a recording of the call that you're currently monitoring.

   • Select All to request recordings of all calls from that point forward.

5. Click OK to return to the Call Monitoring page. You should receive an email with the recording and any call details after the call completes.