Filter by Work Item Category

If the My Interactions view contains Work Items, you can filter this view by Work Item Category.

To filter My Interactions:

Click the Configure Queue Filter control in the upper right corner of My Interactions.
Select the check boxes for the categories of Work Items.

To apply the filter and close the Queue Filter dialog, click anywhere outside the dialog.

Result: My Interactions displays only Work Items assigned to those categories plus any other active interactions, such as Chats or Calls.