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Feature Settings

You can display some statistical views that help you manage agents. You need an Interaction Supervisor Plug-In: Workgroup license to configure which statistics appear in these views. Or you can use these views with a default selection of statistics which does not require a Supervisor license.

You can also manage the activation status of agents. You need the Interaction Supervisor Plug-In: Workgroup license and the Modify Workgroup Queues Access Control right for the selected workgroup.

To give CIC explicit permission to use your Interaction Supervisor Plug-In license:

  1. In the Applications Settings dialog box, click Features.

  2. Select the Enable supervisor features check box.

  3. Click Save Settings.

Related Topics

Agent Statistics

Change a User's Activated Workgroups

Change Default Limit for Interactions in a Monitored Queue

Filter a Queue View

Workgroup Overview

Workgroup Statistics View