MS Teams Integration with CIC

As Microsoft is making a push to MS Teams and is now officially included in their Office 365 suite, we have built the PureConnect integration with MS Teams.

With this integration, we are providing the following features:

• To receive calls on PureConnect and transfer them to a user of MS Teams

• To see the presence of a user on MS Teams

MS Team View

MS Teams to CIC status mappings

Cal Transfer to MS Teams

Speed Dial View for MS Teams

MS Teams as Login Station