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Here are a few things you can do in PureCloud:

  • Profiles – Complete your profile – add contact information, photo, and so on. Set your status.

  • Search – Search for individuals and groups in your organization

  • Chat – Send messages to individuals and groups

  • Hierarchy views – Browse the structure of your organization

  • Documents – Store, organize, and share files with other users

Start PureCloud

If your CIC administrator enabled Genesys Cloud for PureConnect, a Collaborate button appears in the CIC client.

Click the Collaborate button.

PureCloud appears in a new browser tab. You log on automatically to PureCloud.

Tip: If a splash screen appears, double-click Collaborate/Communicate.

Use PureCloud

For more information about using PureCloud, click the Help button on any page or go to the PureCloud Resource center at The Resource Center contains help topics and also enables you to access articles, videos, FAQs, and more. It is the home of all PureCloud instructional and educational information about the many features in Genesys PureCloud.