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Interaction Connect Help
Voicemail Button
Requirements: The "Voicemail" Interaction Command Right determines if the Voicemail button can appear on a toolbar. It also controls whether the Voicemail command appears on a shortcut menu. The Transfer Interactions to Voice Mail Security right enables you to transfer an interaction appearing in My Interactions to your voice mail.
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Click this button to transfer a selected call to your voice mail account. Use this button if you want to send an incoming call to your voice mail instead of speaking with the caller. |
Note: The Voicemail button is unavailable if the call is not in a state in which this action can be performed.
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