Interaction Connect Help
Working with Faxes
Requirements: You need the TIFF Faxes Security right to receive faxes as TIF files attached to email messages. The Web Client fax format option on your user account determines if you can select a fax from the Fax Viewer and view it in a browser window.
With the CIC client, you receive faxes in the same place you receive email messages. Any time a caller sends a fax to you, the fax is attached to an email message and sent to your email account.
Faxes are managed in one of these ways in the CIC client:
If Interaction Fax is installed on your workstation, you use the Interaction Fax viewer to view, edit, print, compose and send fax documents. You receive faxes as I3F files.
If Interaction Fax is not installed on your workstation, you can receive faxes as TIF, PNG, or PDF files and use the default Windows application for these file types to view and print faxes.
Note: Contact your CIC administrator if you do not have Interaction Fax installed and your faxes are being attached to email messages as I3F files.
If you display the Fax View, you can view or download faxes and save them as files.