IPA security specifications

IPA security specifications control access to secured data in work items. For example, your Customer Interaction Center (CIC) administrator can limit the ability to view or edit social security numbers or credit card numbers to agents who are members of the appropriate IPA security specification.

Note: Your CIC administrator configures IPA security specifications and assigns them to users. Contact your CIC administrator if you have questions about IPA security specifications.

When IPA routes a work item containing secured data to you, one of the following can happen:

• If you belong to the necessary IPA security specifications for all the required data fields or controls in the work item, you see the work item. The Work Item View obscures any non-required data fields that require a security specification to which you do not belong.

• If you do not belong to the necessary IPA security specification for any of the required data in the work item, you see a warning. IPA places the work item on hold.

Tip: You can transfer the work item to a user who belongs to the appropriate security specification or ask your CIC administrator to assign you to the necessary security specification.