Adjust Maximum Call Rate

Once you have enabled the Bulk Call API feature for a Campaign, you must increase the Dialer Maximum Call Rate from its default of 10 calls per second. In our internal large-scale tests running on high-performance physical servers, we have been able to run at 100 calls per second. Set the Dialer Maximum Call Rate to a value that allows your server and configuration to run stably. We recommend that you start off at 16 and slowly increase the value while watching for problems. 

To adjust this setting:

1. From Dialer Manager, open the Advanced Interaction Dialer container and click Global Dialer Settings.

2. Select the Outbound Dialing Servers tab.

3. In the row containing the ODS you want to change, click the existing Maximum Call Rate value to reveal the spin control and then use it to adjust the threshold value.

4. Click Save.