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Dialer Call Attributes

In addition to using the CallAttribute:? macro to insert the value of an interaction attribute into a base script, as described in the Macros topic, and using the macro to insert custom attributes into an advanced script, as described in the Interaction Scripter Developer’s Guide, you can also use this macro to insert several Dialer Call attributes into a base script.

The Dialer Call attributes that you can use in a base script are the following:

IS_Attr_CampaignGroup

If the Advanced Campaign Management feature is in use, this attribute will display the name of the active campaign group in the campaign sequence that is currently running.

If a campaign is using rule groups as an automation tool, this attribute will display the name of the active rule group in the campaign that is currently running.

If the agent on a call when the group changes, the name of the active group will not change in the Scripter window until the current call is dispositioned and a new call is received under the new group.

IS_Attr_CampaignName

This attribute will display the name of the campaign that is currently running.

IS_Attr_CampaignID

This attribute will display the ID of the campaign that is currently running.