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Interaction Dialer Manager Help
Dialer wrap up statistics
Statistics summarizing the dispositions of Dialer calls.
- Average Time
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The average amount of time this agent spends on Dialer calls with this wrap-up category and code.
- Percent Calls
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The percentage of the total calls this agent has completed which they completed with this wrap-up category and code.
- Percent Time
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The percentage of the time this agent has spent on calls for this wrap-up category and code to the total time the agent has spend on calls.
- Total Calls
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The number of calls this agent has completed with a specific wrap-up category and code.
- Total Time
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The total time this agent has spent on Dialer calls with a specific wrap-up category and code.