Example Time Zone Scenario

Consider, for example, the following scenario:

• The Outbound Dialer server in Chicago (CST) is running the Interaction Dialer Manager administrative interface.

• You have created a zone entry named PST, and want to allow dialing between noon and 3 PM Pacific Standard Time (PST).

• The Central Campaign server is located in the Eastern Standard Time (EST) zone.

In this scenario, three time zones are involved (Pacific, Central, and Eastern). However, the time zone of the Outbound Dialer server can be ignored, since it does not coordinate time zone blocking when the CCS is in a different time zone.

You must consider the time zone you want to set (PST) and the time zone of the Campaign server (EST). The PST zone entry must be entered in Eastern Standard Time, since that is where the Central Campaign Server is located. 

As you can see from the time zone comparison chart below, 12:00-3:00 PST corresponds to 3:00-6:00 EST.

Since the Central Campaign server is in the EST time zone, you would select (and set) 3:00 PM to 6:00 PM in the time selection control. This allows the Campaign server to dial the PST zone between noon and 3 p.m. PST.

Zone entry for the example scenario

Here's how the example entry would appear in the Zone Sets View. The time span is 3:00 PM to 6:00 PM Monday through Friday EST, the zone of the CCS.

Use the Time Zone Chart to help when setting up time zone blocking for a time zone that is different from the time zone in which the Central Campaign server is located.

Related Topics

Zone Sets