Interval Definitions

In several of the Dialer views in IC Business Manager, you can select an Interval, which specifies the length of time for the collection of statistics. An interval can be measured as Period, Shift, Recycle, or Campaign.

Period

Any user-defined interval delimited by specific start and stop times.

Shift

An interval defined in Interaction Administrator to represent a standard work day.

Recycle

An interval defined by the amount of time that has elapsed between when the Contact List was last recycled and the present.

Campaign

An interval defined by the amount of time that has elapsed between when the active campaign began running and the present. While Recycle can be designated as an Interval, it actually refers to the process of restarting the call selection process at the beginning of the contact list. This can happen automatically after all records are processed, or manually in response to a Reset Campaign command. A Recycle period is the time that Interaction Dialer needs to process all records in a contact list.

Set the Period and Shift Intervals

Select "Statistics" in Interaction Administrator's ACD tab to define the Period and Shift intervals, as shown here: