No Answer Time Out

The No Answer Time Out value on the Campaign > Basic Configuration tab controls when Dialer gives up on a call which has not answered. In the US, answering machines most commonly answer after the 4th ring and each ring cycle takes 6 seconds with the first ring often occurring in less than 6 seconds. So a value of 20 to 23 seconds for the No Answer Time Out will give the called party the most amount of time to answer without connecting to many answering machines. If a campaign does not leave messages on answering machines, it is best practice to set the No Answer Time Out to a value less than 24 seconds. Connecting to an answering machine can increase long distance charges for no purpose if messages are not being left.