ODS Process Servers

DialerServer 

Each Outbound Dialer server runs the DialerServer process, which predicts agent availability. The ODS initiates predictive calls by sending requests to the Telephony Services component. It tracks outbound events, the number of agents available, logs call resolutions, and dynamically adjusts the pace of dialing after analyzing factors such as agent availability, stage completion, the number of calls currently placed, the number of lines available, the number of agents logged on, the number of currently available agents, and the number of calls to place at a time. 

The DialerServer process server uses PMQ to send database update messages to the UpdateServer subsystem.  These messages contain updates for the Contact List, CallHistory, CallRecordSchedule and Agent Statistics tables.  

DialerStatRepeater

DialerStatRepeater relays statistics between DialerStatServer on the CCS and DialerServer on the ODS. It is the central hub for relaying and caching of statistic updates for Interaction Supervisor and statistic rules.  ODS sends live updates to Interaction Supervisor (via DialerStatServer and DialerStatRepeater) so that campaign statistics can be displayed in real-time.