Contents

Penetration Rate view

The Penetration Rate view provides details about Dialer penetration rates.

View Options

Contact List

This control allows you to select a contact list to view data about.

Phone Number column

Use this control to select a single column in the contact list that contains phone numbers. You may optionally select [All Phone Number Columns] to select all columns designated as storing phone numbers.

Uploads

Allows selection of penetration rate data for records uploaded to the contact list. If you uploaded records to the contact list, you can select from this list.

Penetration Criteria

Click Select to open the Penetration Criteria dialog. This dialog allows you to filter the selection of penetration rate records based on wrap-up codes, calling modes, and campaign, or report any attempt to dial contact records. When you finish making selections, click OK to dismiss the dialog.

Start Date

Sets a date and time used to select penetration rate records. The drop list down arrow displays a calendar. The up and down buttons increment or decrement the day, month, day of month, year, hour, minute, or second selected.

Frequency

Scopes the frequency of data to hourly, weekly, daily, or monthly intervals.

Calculation Mode

Selects the method used to calculate penetration. Selections include Call List Penetration, Phone Number Penetration, Call List Saturation, and Phone Number Saturation.

Calculation Mode	Use Case	Formula
Call List Penetration	Ensure all records in a given list have been attempted at least once.	Count of Unique Attempts / Count of Call List Records Maximum Value = 100%
Phone Number Penetration	Ensure at least 1 dialing attempt for every phone number on every record.	Count of Unique Phone Attempts / count of Phone Numbers Maximum Value = 100%
Call List Saturation	Show average penetration level of records. 500% would indicate that each account had been attempted 5 times on average.	Count of Total Call Attempts / Count of Call List Records Maximum Value = None.
Phone Number Saturation	Show average penetration level of phone numbers. 500% would indicate that each phone number had been attempted 5 times on average.	Count of Total Call Attempts / Count of Phone Numbers Maximum Value = None.

Penetration Rate (result): Displays penetration data returned by the query. Columns include Time, Penetration count, Total Records, and Percentage.