- Contents
Interaction Dialer Manager Help
Required Server Parameters
The following server parameters are established by the Outbound Dialer Server install. Do not change these values unless you wish to prevent Interaction Dialer containers from loading, or need to change the name of your Central Campaign server.
- Dialer Campaign Server
-
Dialer Campaign Server = CampaignServerName. CampaignServerName is the name of the Central Campaign server that manages ones or more Outbound Dialer servers. Many Outbound Dialer (CIC) servers may utilize a single Central Campaign server.
- Dialer Support
-
This parameter is used internally by Interaction Administrator, and should not be changed by customers.
- Dialer Site Name
-
The Dialer Site Name is not directly associated to the CIC site name. The Dialer site name is based on the Dialer Site Name server parameter. The value of this parameter identifies the Dialer site name display in Interaction Supervisor's Dialer views. This name is also displayed in the Dialer Configuration node when the master dialer is set up. This parameter is also used to identify two Dialer servers in a switchover pair. When the primary starts up, if the server parameter doesn't exist, the site name is used to populate the parameter. The parameter then gets persisted to the backup. When the backup comes online, the server parameter ensures that the DialerTranU process clears its cache of abandoned records.
NOTE: The Dialer Site Name server parameter must be unique to each ODS or switchover pair that is connected to a given CCS. Connecting more than one ODS with the same site name to a single CCS server can lead to system instability including mismatched or inaccurate statistics, unpredictable dialing behavior, and Windows Application Event Log spamming.
See also