Skill Sets

Interaction Dialer campaigns can be configured to perform skills-based routing. By ensuring that correctly skilled agents are available prior to initiating any outbound calls, the Interaction Dialer solution is perfect for state-based licensing campaigns, language requirements, contact optimization, selling and collections specialties, and many other applications.

Skill Sets ensure that correctly-skilled agents are available before Dialer initiates outbound calls. See Skill Sets view for more information.