Transition Campaign

If you have the Manually Transition to a Campaign Group security right enabled for your user account and you wish to alter the specified campaign sequence on the fly, you can do so very easily. Doing so will circumvent the specified activation trigger, and immediately transition from the current campaign group to the whatever campaign group in the campaign sequence you choose.

To perform a manual campaign transition:

1. In either the Pending Campaign Sequences section or the Campaign Groups section, select a row displaying the campaign group to which you want to immediately transition.

2. Right click on the row and select the Transition Campaign command.

   

3. Wait a moment and you'll see the Dialer Campaign Sequence Details screen update as it loads data and completes the transition.

4. When the transition is complete, you'll see that campaign group is now listed as the Current Campaign Group in the Campaign Details section at the top of the view. You'll also see the new current campaign group indicated on the Sequence Configuration tab and the Sequence Diagram tab using color codes. In addition, the previous campaign group will be indicated with a special color code.

   NOTE: When you manually transition a campaign, Dialer adds an entry to the Dialer History Message panel in Dialer Health View.

Related Topics

Interaction Dialer