Break Process JavaScript

Break request

function RequestBreak() {
    // Send a break request
    IS_Action_RequestBreak.click();
}

Break-granted event

function IS_Event_BreakGranted() {
    // Set the agent's status to unavailable
    IS_Action_ClientStatus.statuskey = 'On Break';
    IS_Action_ClientStatus.click();
    // Goto the designated break page
    location.href = 'break.htm';
}

Remember that the break-granted event should appear on any page in which a break might be granted -- regardless where it was requested. This includes:

• Any page that dispositions a call

• The call waiting page

Return from break

function EndBreak() {
    // Return the agent to the Dialer available agents pool
    IS_Action_EndBreak.click();
    // Goto the call-waiting page. This page will also set the agent status to available
    location.href = 'index.htm';
}