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Call Timeout

Call Timeout is a regulatory compliance setting that sets the length of time (from 1 to 100 seconds) that an outbound call will stay in the waiting queue (waiting for an agent to become available) before the Outbound Dialer server disconnects it, plays the no available agent wave file, or transfers the call to the no available agent attendant profile.

For example, a campaign with a call in the waiting queue and a Call Timeout of 3 will wait three seconds before disconnecting the call. If this setting is too low, contacts who answer calls will be hung up on.