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How is Dialer used?

Interaction Dialer provides outbound campaign management in the context of an all-in-one, multi-channel communications suite.

It can boost telephony services capabilities, fill sales pipelines, streamline collections, and aid in telemarketing and fund raising efforts.

It is part of a unified communications platform that provides PBX, ACD, IVR, FAX, call recording, and outbound predictive dialing, without the integration headaches and middleware associated with multi-vendor solutions.

Interaction Dialer can:

Increase revenue

Decrease labor costs

Increase customer service capabilities

Increase contact coverage

Optimize calling order

Record results consistently

Manage callbacks effectively

Manage inbound and outbound traffic at the same time.

Interaction Dialer's integration with CIC provides versatility:

Build goal-oriented outbound campaigns—target distinct customer groups and specific times of the day or week, without forcing agents to log in to and out of individual campaigns.
Blend outbound and inbound call activities—optimize agent resources and elevate productivity.
Conduct agentless campaigns—play messages, automatically gather customer input, or connect called parties to agents. You decide how each type of call should get treated before the call is actually placed.
Conduct campaigns in a pure SIP-based "all-software" VoIP environment—deploy the Interaction Edge network appliance for digital trunk-to-SIP conversion in the CIC/Interaction Dialer solution as part of your overall VoIP strategy.
Scale campaigns—use hundreds of agents at one site or thousands across multiple locations, including remote agents.
Use agents effectively—take advantage of Interaction Dialer's patented predictive algorithm to keep agent productivity high and idle time low.
Comply with regulations— manage abandon rates, issue appropriate caller IDs, log data to prove compliance, play safe harbor messages, or prevent dialing restricted numbers.
Monitor campaigns in real-time, and analyze after-the fact—configure tabular and graphical views in IC Business Manager to manage the CIC/Interaction Dialer solution in real-time.