Break Process Pseudocode

Break request

When a 'break request' button is pressed:

    Send a break request

End function

Break-granted event

When the break is granted:

    Set the agent's status to unavailable

    Go to the designated break page

End function

Return from break

When agent ends the break:

    Return the agent to the Dialer available agents pool

    Go to the call-waiting page

End function