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IS_Event_PreviewTimeoutStarted

Definition

The IS_Event_PreviewTimeoutStarted event is a Predictive Event that is specifically designed for use with Preview campaigns that use a preview countdown timer. When a countdown timer is enabled for a Preview campaign, Dialer will send the IS_Event_PreviewTimeoutStarted event to a custom script when the countdown timer starts.

The IS_Event_PreviewTimeoutStarted event will only function when running a script on an Outbound Dialer Server. If you are running a script on a Manual Calling Server, which by default doesn't support the preview countdown timer feature, then the IS_Event_PreviewTimeoutStarted event will not function. The IS_Event_PreviewTimeoutStarted event can be present in a script, it just won't function because on a manual calling server an agent must manually initiate a call by clicking a button.)

Attributes

The IS_Event_PreviewTimeoutStarted event has two attributes that are passed in as argument objects.

InteractionId

This is a string that holds the Id of the preview call for which the timeout has started.

Timeout

This is a DateObject that indicates when the timeout will expire.

Example

<head>
    <script language=javascript>
        function IS_Event_PreviewTimeoutStarted(args) {
            var id = args.InteractionId;
            var timeout = args.Timeout;
            // insert other code here as needed...
        }
    </script>
</head>