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Interaction Scripter Developer's Guide
Predictive Attributes
A Dialer attribute is data from a column in a database that is associated with a campaign. Every Dialer database column will automatically become associated with a script object of the same name with IS_Attr_ prefixed. For example, the database column "address" is available as script attribute "IS_ATTR_ADDRESS". If the attribute is first declared in the script, it will go back to the Dialer server during a call complete function, and it can be accessed from a handler.
Predictive attributes are normally used with either a Predictive, Preview or Power dialing campaigns. These attributes are not to be used in blended environments. For example, you cannot use predictive attributes in inbound pages loaded into Scripter, since the predictive base view for Dialer is not loaded in an inbound page, and consequently predictive attributes would not return any values.
Reserved Read-Only Attributes
Treat these attributes as read-only and never create a database column that conflicts with these names. These parameters are available to the script, but a script should never modify their values.
Attribute |
Description |
The number of times that the server has attempted to call the targeted party. |
|
The identifier of the current call. |
|
Globally unique identifier (GUID) of the campaign object. |
|
If the Advanced Campaign Management feature is in use, this attribute will contain the name of the active Campaign Group in a Campaign Sequence. If a campaign is using rule groups as an automation tool, this attribute will contain the name of the active rule group. |
|
The name of the current campaign object. |
|
Identifies which campaign the record came from. |
|
The dialing mode for the current campaign. |
|
Represents the row id of the record that is presented to the agent. This row id is a unique value in the call list, and is usually the primary key in the call list table. |
|
Assigns the number of a call to schedule. |
|
This read-only attribute contains the status of the current call record. |
|
The value of zone column in the call list |