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PreviewTimeout Events

PreviewTimeout events are Predictive Events that are specifically designed for use with Preview campaigns that display a preview countdown timer. Using a campaign property designed specifically for Preview campaigns and set up in Dialer Manager, you can enable and configure a preview countdown timer that displays on the screen and indicates how much time agents have to review the preview pop before the contact is automatically dialed.

When the preview countdown timer is enabled, Dialer will send the following events to InteractionScripter.Net, which will in turn send them to the script. You can then use these events in a custom script to trigger additional processes. (Keep in mind that a countdown timer is independent of the script, but is only used for Preview campaigns.) These events are distinctive because rather than receiving a list of parameters like other events, these events receive argument objects.

TIP: PreviewTimeout Events only function when running a script on an Outbound Dialer Server. If you are running a script on a Manual Calling Server, which by default doesn't support the preview countdown timer feature, then the PreviewTimeout Events will not function. They can be present in a script, they just won't function because on a Manual Calling Server an agent must manually initiate a call by clicking a button.

Event

Definition

IS_Event_PreviewTimeoutStarted

This event is fired when the preview timer starts.

IS_Event_PreviewTimeoutStopped

This event is fired when the preview timer stops or is canceled.

IS_Event_PreviewTimeoutExpired

This event is fired when the preview timer expires.