User.statusMessage Property

Definition

This property returns the agent's status indicator (e.g. Available).

Syntax

User.statusMessage

Usage

Read Yes

Write No

Value Assigned

String

The user's status:

• ACD - Agent Not Answering
• At a Training Session
• At Lunch
• At Play
• Available
• Available, No ACD (Person is available for all non-ACD calls.)
• Available, Remote (Person is available on a Remote Client)
• Away From Desk
• Do Not Disturb
• Follow Up
• Gone Home
• In a meeting
• On Vacation
• Out of the Office
• Out of Town
• Working at Home

These status codes are standard with CIC. To be valid, a status code must be defined within the CIC system.

Value Returned

String

The string contains the agent's user status.