Providing Feedback and Accessing Support

Options in the Help menu provide the ability to learn more about PureConnect products, promote and share ideas, access technical support, and submit feedback about bugs and enhancement requests.

To access these features, open the Help menu, click Genesys, and then select from the following options:

• Home:  This menu option takes the user to the Genesys home page, www.genesys.com.

• Support:  This menu option takes the user to Genesys Support Services web site. The user must log into the site before accessing technical support.

• Community:  This menu option takes the user to Genesys PureConnect Community Forum, a free and public service provided by Genesys to promote an online community devoted to the sharing of ideas and information regarding Genesys software.

• Feedback:  This menu option takes you to a feedback form and allows you to report bugs, request enhancements, and submit other product-related information to Genesys.

Note:  You must have internet access to use these menu options.