Actions

Alerting Action

Select a action to start each time a non-ACD call enters an alerting state (for example, the station rings) in a user queue or a workgroup queue. Actions in this list are defined in the Actions container in the Interaction Administrator hierarchy.

Disconnected Action

Select an action to start each time a call moves from the Connected state to a Disconnected state. Actions in this list are defined in the Actions container in the Interaction Administrator hierarchy.