Options2

Use this page to set additional ACD options for the user.

Note: If you enabled the Enhanced Interaction Administrator Change log, then all of your changes on this page are tracked in that log. For more information, see About the Enhanced Interaction Administrator Change Log.

Attribute1

Any unique agent attribute that can be used to qualify an agent to receive a call. Leave this field blank if the ACD handlers do not use it. Otherwise enter any whole number.

Attribute2

Any unique agent attribute that can be used to qualify an agent to receive a call. Leave this field blank if the ACD handlers do not use it. Otherwise enter any whole number.

Attribute3

Any unique agent attribute that can be used to qualify an agent to receive a call. Leave this field blank if the ACD handlers do not use it. Otherwise enter any whole number.

Whisper Tone Level

Move the slider bar to adjust the 'whisper' tone the agent hears when there is an ACD call to the workgroup. Adjusting the slider bar to the right results in a whisper tone at a higher volume level.